Frequently Asked Questions

1. What types of aircraft parts do you supply?

We provide a wide range of aviation spare parts, including components for Fokker 50, Boeing 737, Dash 8, and more. Our inventory is continually expanding to meet the diverse needs of our clients in the aviation industry.

2. How do I place an order for aircraft parts?

Placing an order is easy! Simply contact us via phone or email, or visit our website to browse our catalog. Our dedicated team is here to assist you with any inquiries and ensure a smooth ordering process.

3. What is your delivery time for spare parts?

We strive to deliver your orders as quickly as possible. Typically, our delivery time ranges from 24 to 72 hours, depending on the part’s availability and your location. We prioritize urgent requests to minimize downtime for your operations.

4. Do you offer international shipping?

Absolutely! We ship our products worldwide. No matter where you are located, we ensure that your aircraft parts reach you safely and promptly.

5. What quality standards do you adhere to?

Quality is our top priority. All our parts meet or exceed industry standards, and we source from reputable manufacturers. We conduct rigorous quality checks to ensure that every component is reliable and safe for use.

6. Can you help with custom orders?

Yes, we can! If you need specific parts that are not listed in our catalog, reach out to us. Our team will work closely with you to find the right solutions tailored to your requirements.

7. What payment methods do you accept?

We offer various payment options for your convenience, including bank transfers, credit cards, and PayPal. Our goal is to make the payment process as seamless as possible.

8. How can I track my order?

Once your order is dispatched, we will provide you with a tracking number. You can use this number to monitor your shipment’s progress online, ensuring you stay informed every step of the way.

9. What if I receive a defective part?

Customer satisfaction is crucial to us. If you receive a defective part, please contact us immediately. We will arrange for a replacement or refund, depending on your preference, to ensure you are fully satisfied.

5. What quality standards do you adhere to?

Quality is our top priority. All our parts meet or exceed industry standards, and we source from reputable manufacturers. We conduct rigorous quality checks to ensure that every component is reliable and safe for use.

10. How can I contact customer support?

Our customer support team is here to help! You can reach us via phone at +254 700 862 369 or email us at info@skyjetaircraftspares.com. We’re available to answer your questions and provide assistance whenever you need it.